Respiratory Administrator

Main duties of the job

To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met; for example, maintaining records, minute taking, data inputting, co‑ordinating referrals into the service. Working proactively to support the team.

Your tasks will include answering the telephone, handling a shared mailbox, updating patient records, inputting information onto relevant specialist systems including E‑Referrals and Systm One, completing accurate record‑keeping and filing, and being a point of contact for our clinical team.

The post requires excellent communication and organisational skills, good time‑management and the ability to prioritise one’s own workload. You will need to be able to work under your own initiative within the team.

The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.

"PLEASE NOTE THAT THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP UNDER THE SKILLED WORKER ROUTE"

All Livewell Southwest staff are expected to be able and willing to work across a seven‑day service.

Livewell Southwest is an independent, award‑winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees’ development, offering protected CPD time, training pathways, leadership programmes, and funding for qualifications such as the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programmes ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro‑diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

To deliver an effective and competent level of administrative support and consistently deliver a client‑focused service which promotes good customer service and effective working relationships.

To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met; for example, maintaining records, minute taking, data inputting and reception duties.

Working proactively to support teams.

Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign‑posting individuals to relevant information/service.

Promote the image of the department, checking that notices and leaflets are up to date & well presented.

Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within the level of role or escalated appropriately.

Respond to telephone, email and written queries on behalf of the service area, including call handling where appropriate as agreed with line manager.

Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required.

Produce minutes as an accurate record of meetings, transcribing and distributing as directed, with supervision as appropriate.

Maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Support operational staff…