Agent Experience Coordinator; Part-time

Key Responsibilities

• As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices
• You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained
• You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more
• As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed
• Please note:
  
  this role is 100% in‑office based in Plymouth, MA (45 Court Street). This is a part‑time role (~25hrs per week)
• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in‑office event setup, and providing first‑line support for office‑related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc
• Provide ad‑hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office‑wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

• Strong verbal communication and presentation skills
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Meticulous attention to detail, highly organized
• A passion for creating community within a space; you encourage in‑office interaction, bonding and engagement
• Ability to lift up to 25 lbs
• Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Ability to work in the office during standard operating hours
• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points