Transport s Officer

Position: Transport Allowances Officer
We have an opportunity within the Home to School Transport Team for an enthusiastic and customer-focused individual who enjoys helping families, schools and transport providers to ensure children and young people can access education safely and efficiently. What do you need? Transport Allowances Officer Excellent telephone and customer service skills. Good communication skills, both verbal and written. Computer literate with experience using Microsoft Office packages.

Ability to work on your own initiative and manage a busy workload. Good organisational skills and attention to detail. Ability to deal with sensitive information professionally and confidentially. A positive and flexible attitude. Basic DBS clearance. Working Hours Transport Allowances Officer 37 hours per week. Monday to Friday. There will be three shifts on a rota basis – 7am –3pm, 8am-4pm and 9am –5pm.

What will you be doing? Transport Allowances Officer Acting as the first point of contact for telephone and email enquiries relating to Home to School Transport. Responding to enquiries from parents, carers, schools, transport operators and internal colleagues. Recording and updating information accurately on relevant systems including MRI education and databases. Monitoring shared mailboxes and ensuring enquiries are responded to in a timely manner.

Providing information and assisting parent's complete application forms Assisting with the organisation and distribution of transport-related communications and correspondence. Liaising with transport providers, schools and other stakeholders to support service delivery. Maintaining accurate records and ensuring documentation is stored appropriately. Supporting the wider Home to School Transport Team with administrative duties as required. Undertaking other grade-appropriate duties when requested.