Scheduler, Administrative​/Clerical

As a Scheduler
, you will be responsible for coordinating and scheduling responsive repairs and maintenance appointments, ensuring operatives are deployed efficiently and customers receive a high-quality service. You will act as a key point of contact between residents, operatives, and the repairs team to ensure appointments are effectively managed and completed within service targets.

• Schedule and allocate responsive repair and maintenance appointments.
• Coordinate work diaries and operative workloads.
• Ensure repairs are assigned efficiently to maximise productivity.
• Liaise with residents, operatives, contractors, and supervisors.
• Manage appointment bookings, cancellations, and rescheduling.
• Monitor job progress and update scheduling systems accordingly.
• Maintain accurate records and documentation.
• Respond to customer enquiries and provide updates on repair appointments.
• Support the delivery of key performance targets and service standards.
• Work closely with repairs and maintenance teams to ensure efficient service delivery.
• Escalate scheduling conflicts, delays, and operational issues where required.
• Ensure all systems and databases are updated accurately and in a timely manner.

• Previous experience as a Scheduler, Repairs Planner, Resource Scheduler, Works Planner, or similar role.
• Experience scheduling repairs or maintenance works.
• Experience with in Housing Repairs, Property Maintenance, Facilities Management, or Responsive Repairs environments.
• Experience delivering a front-line customer-focused service.
• Experience working within a housing management or maintenance environment.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent organisational and coordination skills.
• Strong IT and database management skills.
• Experience working closely with tenants, residents, or customers.
• Good numeracy and literacy skills.

• GCSE/O-Level standard education or equivalent.
• Right to Work in the UK.

• Working hours:
  
  35 hours per week.
• Location:
  
  Unit 11, The Tramsheds, Coomber Way, Croydon, CR0 4TQ
  .
• Reason for Hire:
  Recruitment Vacancy.
• Online interview with Team Leaders.
• Interview Date: 2nd October 2026.