Resident Liaison Officer

Part of the wider United Infrastructure, Social infrastructure focuses on revitalising homes and communities through the regeneration and maintenance of living spaces, breathing new life into neighbourhoods and ensuring homes are safe and compliant. From delivering large programmes of work for social housing providers, to fully integrated property service solutions, we provide a wide range of services for public sector clients.

We’re specialists in net zero retrofit, working closely with our clients to lower the carbon footprint of their buildings and in turn, minimise operational costs. This includes using more thermally efficient building products, and energy efficient technology to deliver cost-efficient, carbon-reducing solutions

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client‑side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Holda full driving licence

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth