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Senior Lead, Complaint Outcomes & Quality Oversight

Job in Plymouth, Devon, PL2, England, UK
Listing for: Hastings Direct
Full Time position
Listed on 2026-08-19
Job specializations:
  • Business
    Regulatory Compliance Specialist
Job Description & How to Apply Below

Hastings Direct is seeking a Senior Lead for Complaint Outcomes to oversee external complaint closures and ensure fair, high‑quality customer outcomes. You will govern supplier engagements, drive quality standards, and challenge resistive processes to improve service and regulatory compliance.

The role requires leadership across Retail, Claims, and supplier operations, with a focus on reducing recurring issues and maintaining strong governance to protect customers and the business.

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Position Requirements
10+ Years work experience
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