Property Delivery Team Manager

Are you a natural leader with a passion for delivering high-quality housing repairs and maintenance services? We're looking for a dynamic Property Delivery Team Manager to lead our internal maintenance service (IMS) team. You'll be at the forefront of delivering responsive repairs/empty homes refurbishments/component installations, and compliance works across a defined geographical area. This is a hands-on leadership role where you'll ensure excellent service delivery, customer satisfaction, and team performance.

• Lead and manage a team of multi-skilled tradespeople, ensuring high standards of work and customer service.
• Oversee day-to-day operations including repairs, voids, compliance, and minor projects.
• Drive performance through coaching, mentoring, and regular 1:1s, team meetings, and toolbox talks.
• Ensure health and safety compliance across all activities, maintaining a safe environment for staff and customers.
• Manage resources and scheduling, working closely with planners and admin teams to optimise efficiency.
• Handle escalated issues and complaints, acting as the technical lead and ensuring timely resolution.
• Liaise with contractors and suppliers, ensuring quality and compliance with service standards.
• Support continuous improvement, promoting a culture of innovation, collaboration, and accountability.

• Be part of a purpose-driven organisation committed to providing safe, quality homes.
• Lead a skilled and motivated team with the autonomy to make a real impact.
• Enjoy a varied and rewarding role with opportunities for professional development.
• Work in a supportive, values-led environment that champions collaboration and innovation.
• Competitive salary, benefits, and a mobile working style that supports work-life balance.

This role is being offered on a full time permanent basis working 40 hours per week. You will ideally be based within a 30 minutes off Plymouth.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

To be considered for the role of Property Delivery Team Manager, you will have the skills and experience required for a level 2 role (please see our candidate information pack) and the following role specific experience:

• Strong knowledge of housing repairs, maintenance, and refurbishment.
• Proven experience in leading teams within the construction or maintenance sector.
• Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
• Experience managing health and safety across multiple projects and teams.
• Confidence using mobile technology and adapting to different customer groups.
• Essential qualifications:
  • Health and Safety training - CITB, SSSTS, SMSTS, IOSH or equivalent.
  • Full valid UK, manual driving licence.
• Desirable:
  Apprenticeship or Supervisor / Team Leader qualification.

Please note:

This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

• Company Van:
  Includes a fuel card for work-related travel.
• Full Kit:
  Uniform and PPE supplied for your safety and convenience.
• Generous Annual Leave:
  Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions:
  Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks:
  Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development:
  Invest in your future with ongoing personal and professional growth opportunities.
• Family Support:
  Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters:
  Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel:
  Save with our Cycle to Work and Car Benefit schemes.
• Giving Back:
  Up to four paid volunteering days a year to support our communities.

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