Telephone Debt Adviser

Job Overview

We are recruiting for Telephone Debt Advisers who work across our Utilities projects, supporting clients with debt and energy advice. All roles require telephone communication with clients, and some also require webchat work. These advisers are often the first people that someone reaches out to regarding their debt situation; your ability to listen empathetically, analyze issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

For more information about the role and who we are looking for, please refer to the Job Pack.

• Tuesday 8th September 2026
• Tuesday 13th October 2026
• Tuesday 12th January 2027

• Permanent contract – hybrid working
• Full time – 37 hours per week
• Salary scale – £27,128.40 – £27,878.76 – £29,822 per annum

• Dan Peters – Daniel.
  
  Peters@C
• Damen McGregor – Damen.
  
  McGregor@C

Full training will be provided. During your initial classroom and on‑the‑job training, you will be based full‑time at our city centre office at Cobourg House. You will continue to work from the office until you have successfully completed your probation period (usually 6 months). Once probation is passed, the role will move to a hybrid working pattern, with a minimum of 8 days per month in the office at Cobourg House, 32 Mayflower Street, Plymouth, although you are welcome to work from the office more often.

You must be able to attend the office as requested, including at short notice if required. Please note that no annual leave will be approved for the first 5 weeks of your employment, as you must be able to attend all the training to progress in the role.

Monday 16th November 2026