Service Advisor

Passionate about delivering exceptional customer experiences? Looking to develop your career with one of the world's most prestigious automotive brands? Due to internal progression, Ocean BMW is looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is an exciting opportunity to work in a fast‑paced, premium environment where customer satisfaction is at the heart of everything we do.

• Delivering outstanding customer service in line with BMW and Ocean Group standards.
• Managing customer bookings, vehicle check‑ins and handovers.
• Keeping customers informed throughout the repair process.
• Liaising with technicians, Workshop Control and Parts teams to ensure efficient workflow.
• Presenting Vehicle Health Check findings and recommending additional work where appropriate.
• Resolving customer queries professionally and effectively.
• Maintaining accurate service records and documentation.
• Contributing to customer satisfaction and departmental performance targets.

• Is passionate about delivering excellent customer service.
• Communicates confidently and professionally.
• Is organised, proactive and able to thrive in a busy environment.
• Enjoys building strong customer relationships.
• Works well as part of a team.

A full UK driving licence is essential.

• 42.5 hours per week
• Monday-Friday on a rotating shift pattern:
  • 7:30am - 4:30pm
  • 8:00am - 5:00pm
  • 9:00am - 6:00pm
• Saturday mornings on a rota basis (8:30am - 1:00pm)

• 30 days holiday including bank holidays
• Company pension scheme
• Employee car scheme
• BMW manufacturer training and development
• Genuine career progression opportunities
• The opportunity to represent a world-renowned premium brand within a local family business setting.

If you're looking to join a supportive team and build your career with BMW, we'd love to hear from you.

Proven experience as a Service Advisor in the automotive industry is desirable but not essential.