Renewals Specialist, Customer Service​/HelpDesk

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Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

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Password

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Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted.

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Password is looking for a Renewals Specialist to join our Customer Experience (CX) team in EMEA. In this role, you’ll manage the renewals process for a portfolio of existing customer accounts — working cross‑functionally with Customer Success Managers (CSMs), Account Executives (AEs), and internal teams to support strong customer retention and long‑term relationships. Your work connects directly to 1

Password's mission of keeping people and businesses safe online.

Reporting into the Director, Customer Success and Onboarding, this is a fully remote role based in the UK.

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real‑time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement.

• 2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment
• Solid understanding of SaaS business models, recurring revenue principles, and contract processes
• Strong communication and interpersonal skills, with a customer‑first mindset
• Solid analytical skills with the ability to interpret data and support decision‑making
• Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product
• Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools
• Comfort working toward defined renewal targets and metrics

• Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns
• Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions
• Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience
• Analyze renewal metrics and trends — including license usage and true‑up requirements — to identify areas for improvement and strengthen retention
• Educate customers on the value of 1
  
  Password's security solutions and keep them informed on relevant product updates
• Gather and share customer feedback to inform product development and improve overall customer satisfaction
• Ensure all renewal agreements are properly documented and compliant with company policies

UK‑based roles only:
The annual base salary for this role is between £46,000 GBP and £64,000 GBP, and is commission‑eligible. This role is also immediate participation in 1

Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

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Password is an equal‑opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status.

Accommodation is available upon request at any point during our recruitment process. Please contact our talent acquisition partner or email  if you require an accommodation.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.