Customer Service Advisor

Customer Service Advisor – Email-Based

Location: Plymouth, Devon
Job Type: Permanent, Full-time
Hours: Monday to Friday, 8:45am–5:30pm
Salary: Competitive, depending on experience

Are you highly organised, confident in written communication and comfortable managing a varied caseload?

Our client, a successful and growing national business, is looking for a Customer Service Advisor to join its Head Office team in Plymouth. This is an email-based customer service and administration role, with no telephone contact required
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You will manage a range of health and safety cases, including personal injury claims, property damage and store or delivery complaints. Using an internal case management system, you will gather information, maintain accurate records and communicate with customers and stakeholders by email.

Your responsibilities will include:

• Managing cases from initial notification through to resolution
• Responding to email correspondence professionally and accurately
• Investigating claims and gathering information from stores, customers, buyers and suppliers
• Maintaining clear, detailed and up-to-date case records
• Collating documents and evidence to support case reviews
• Liaising with internal departments and external stakeholders
• Identifying missing information and following up where required
• Prioritising cases to meet deadlines and service-level agreements
• Escalating sensitive or complex cases appropriately
• Providing administrative support across the Health & Safety and Operations teams

The successful candidate will have:

• Previous customer service and administration experience
• Excellent written communication skills
• Strong organisation and workload-management abilities
• A high level of accuracy and attention to detail
• Confidence using Microsoft Office and other IT systems
• The ability to manage multiple cases and competing deadlines
• A calm and professional approach to sensitive situations
• Strong problem-solving and decision-making skills
• The ability to work independently and collaboratively

Experience with in claims, insurance, legal services, retail operations, personal injury or property damage would be beneficial, but is not essential.

• Competitive salary
• Permanent, full-time position
• Workplace pension
  
  Employee discount
• Long-service awards
• Cycle-to-work scheme
• Monday-to-Friday working hours

This is an excellent opportunity for a capable administrator or customer service professional who prefers written, email-based communication and enjoys investigating information and managing cases.

Apply today with an up-to-date CV for further information and confidential consideration.