FM Helpdesk Leader | Maximo & Ops Excellence
Job in
Plymouth, Devon, PL2, England, UK
Listed on 2026-07-25
Listing for:
Mitie
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Mitie is seeking a capable FM Helpdesk Lead to run a 24/7 facilities helpdesk from our site in the UK. You will own the Maximo CAFM system, ensuring accurate logging, tracking, and timely completion of work orders with audit-ready data.
You will monitor KPIs, drive performance, and proactively manage risks to maintain SLA compliance and high customer satisfaction. You will engage with DIO, SPV, and internal teams, providing clear communications on incidents, service performance, and escalations,
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