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Defence Facilities Helpdesk Specialist (Maximo & KPIs

Job in Plymouth, Devon, PL2, England, UK
Listing for: Mitie Group plc.
Full Time position
Listed on 2026-07-30
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21000 - 26000 GBP Yearly GBP 21000.00 26000.00 YEAR
Job Description & How to Apply Below
Position: Defence Facilities Helpdesk Specialist (Maximo & KPIs)

Mitie is seeking a Helpdesk Operative for the Armada PFI contract at HMNB Devonport in Plymouth. You will be the first point of contact for reactive maintenance, accurately logging and prioritising requests, and managing work orders in the Maximo CAFM system.

You will coordinate dispatches, monitor progress, and contribute to KPI reporting within a secure defence environment. Key duties include logging calls, prioritising tasks, and ensuring data quality for audits.

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