Technical Support Officer

Plymouth, United Kingdom | Posted on 24/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

3 months contract with a Local Authority

Job Title:
Technical Support Officer (Admin &Clerical)

Job Purpose

The Technical Support Officer is responsible for delivering high-quality customer service, administrative support, and technical assistance to customers, colleagues, and external stakeholders. Acting as a front-line representative of the department, the post holder will provide advice, guidance, and technical support for routine enquiries and service requests. The role involves supporting both office-based and field operations, ensuring services are delivered efficiently, accurately, and in accordance with organisational policies and procedures.

Key Responsibilities

• Provide a professional and customer-focused frontline service as the first point of contact for customers, internal departments, partner agencies, and members of the public.
• Respond to customer enquiries through various channels including telephone, email, online systems, and face-to-face interactions.
• Deliver technical and administrative support to departmental operations, ensuring services are delivered efficiently and effectively.
• Investigate, resolve, or escape customer issues and technical queries within agreed service standards.
• Maintain accurate records, databases, and case management systems, ensuring data integrity and compliance with information governance requirements.
• Process service requests, applications, and transactions in line with established procedures and service level agreements.
• Support field-based operations by coordinating activities, maintaining documentation, and providing operational assistance where required.
• Liaise with internal teams and external partners to resolve issues and ensure seamless service delivery.
• Monitor workloads and prioritise tasks to meet deadlines and performance targets.
• Contribute to service improvements by identifying process efficiencies and recommending enhancements.
• Ensure compliance with health and safety regulations, data protection legislation, and organisational policies.
• Participate in training and development activities to maintain up-to-date technical knowledge and customer service skills.
• Provide support during service incidents, operational disruptions, or emergency situations as required.

Experience Required

• Experience of providing customer-facing support in a busy service environment.
• Experience handling enquiries, complaints, and service requests using a range of communication methods.
• Experience of carrying out administrative tasks and maintaining accurate records.
• Experience using IT systems, databases, and Microsoft Office applications.
• Ability to prioritise workloads and manage competing…