Housing Officer, Customer Service​/HelpDesk

BDS are recruiting for a Housing Officer to work with a well-established Housing Association based across the Plymouth and South Hams area.

You will be the primary relationship manager for residents. You will deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

Main duties include but are not limited too;

* Provide outstanding service and support for customers, handling queries, permissions and tenancy management.

* Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.

* Manage cases of tenancy breaches, including the Safeguarding of our customers.

* Oversee estate standards and service contract to ensure value for money and a high-quality living environment.

* Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.

Hours;
Monday – Friday 9am- 5pm

Contract
- Temp ongoing to start ASAP

Pay rate; £20.75ph PAYE- £27.09ph UMB

YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE

Apply now for immediate consideration