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AI-Enabled Tier 2 Customer Escalation Specialist

Job in Plymouth, Devon, PL2, England, UK
Listing for: Wiley
Full Time position
Listed on 2026-08-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below

Wiley is hiring an Associate Advisor to join our Customer Service team in Bognor Regis. This Tier 2 role will own complex inquiries, collaborate with offshore teams, and use AI tools to ensure high-quality service.

You’ll manage orders, credits, quotations and account maintenance while building strong cross-team relationships. You will thrive in a fast-paced environment, solving problems and learning new systems to support customers globally.

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