Community Support Specialist
Job Description & How to Apply Below
- We are seeking a Community Support Specialist to join Reddit's Community Support Team.
- This role will primarily focus on managing ticketed support requests from our community of users and moderators.
- You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience.
- Provide first-line support for non-technical issues raised by Reddit users.
- Handle and resolve ticketed support requests from moderators promptly and effectively.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to identify and implement improvements in Reddit's support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines to provide accurate and timely support.
- Previous experience as a moderator on Reddit is required.
- Familiarity with Zendesk or similar ticketing systems.
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Experience working in a team-oriented environment and collaborating with cross-functional teams.
- Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian).
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