Customer Service Coordinator - Beaufort Servicing

Plymouth, United Kingdom | Posted on 11/08/2026

Beaufort is a global leader in survival and safety technologies, protecting personnel operating in some of the world’s most demanding defence and aerospace environments.

Beaufort Servicing are a division of Beaufort. Beaufort Servicing delivers comprehensive MRO, asset management and height safety solutions for mission-critical survival equipment – ensuring readiness and reliability across air, land and sea. As a globally integrated servicing partner, Beaufort Servicing supports both Beaufort manufactured and third-party systems, delivering total through life support close to the point of need.

With operations spanning across UK, Europe, the Americas and the Asia Pacific region, Beaufort Servicing enables customers to maintain operational continuity, extend fleet life and meet the highest safety and regulatory standards. Born from the capabilities of our long-standing UK based asset management system and height safety business, Beaufort Servicing is scaling to meet growing global demand, led by a team of experts with deep experience in aerospace servicing and asset lifecycle management.

We are currently recruiting for a Customer Service Coordinator to join our Customer Service team based in our Servicing Division in Plymouth.

This role receives, processes and plans the delivery of customer orders, using knowledge of product and technician availability, and the technical requirements for service delivery across a range of safety solutions. It provides customers with timely information on progress and ensures accurate and timely billing of all works carried out.

• Records and processes customer quotations and orders, including custom and special orders that may require additional resources for delivery; tracks delivery of servicing activity, ensuring appropriate authorisations for additional work and accurate billing.
• Issues certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
• Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; works with Finance colleagues to address any credit or billing issues swiftly to enable on time collection of funds.
• Provides exceptional service to customers to encourage continued use of the company’s products and services.
• Develops knowledge and understanding of company policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure.
• Communicates the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies). Actively seeks opportunity to drive controlled continuous improvement of the planning process.
• Works with stores colleagues or monitors stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity.
• Represents the company professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements.
• Develops knowledge and understanding of company policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure.
• Follows Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and…