Customer Experience Executive
Job in
Plymouth, Devon, PL2, England, UK
Listed on 2026-11-02
Listing for:
Toyota Financial Services, Kinto And Kinto Join
Full Time
position Listed on 2026-11-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
The Customer Experience Specialist is responsible for ensuring all Kinto departments deliver excellent outcomes for all our customers by acting as the voice of the customer.
A bit about the ‘Department’:To increase the Kinto Customer Satisfaction results and to ensure that we fulfil our contractual and regulated requirements when handling complaints.
What you’ll be doing :An ordinary day would look like:
- Analyse CSI and complaints data to identify trends, creating various reporting and offer recommendations across the business, with the aim to reduce complaint levels, improve customer satisfaction, reduce expenditure and optimise the experience.
- Support and coach Kinto people and managers to resolve customer issues and implement process improvements using Kaizen methodology.
- Evidence all improvements undertaken because of poor feedback.
- Highlight areas of repeated failures and improvement opportunities to the relevant Managers.
- Review and contact all negative CSI scores
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