Bodyshop Customer Service Assistant

Location: Heywood

Salary: £24,000 - £26,000 Basic Salary DOE

Job Type: Full-Time, Permanent

Working Hours: Monday - Friday, 8:00am - 5:00pm

Are you an organised, customer-focused professional looking for your next opportunity within the automotive industry? This Bodyshop Customer Service Assistant position in Heywood offers a basic salary of £24,000 - £26,000, depending on experience, with full-time, permanent employment and a consistent Monday-to-Friday working pattern.

If you enjoy helping customers, communicating clearly and keeping things running smoothly in a busy environment, this could be an excellent opportunity to develop your career within a vehicle accident repair setting.

• £24,000 - £26,000 basic salary, depending on experience.
• Full-time, permanent employment.
• Monday-to-Friday working pattern.
• Consistent working hours of 8:00am - 5:00pm.
• Opportunity to build experience within the automotive accident repair sector.
• A varied role combining customer service, administration and communication.

As a Bodyshop Customer Service Assistant, you'll help deliver a positive customer experience throughout the vehicle repair process. You'll support the day-to-day administration of the bodyshop, keeping customers informed and helping ensure information is communicated accurately between customers and the repair team.

• Handling customer enquiries professionally by telephone and email.
• Providing customers with updates on vehicle repairs when information is available.
• Supporting appointment scheduling and customer communications.
• Maintaining accurate customer records and administrative information.
• Liaising with colleagues to help coordinate the customer journey.
• Assisting with general office administration and documentation.
• Delivering a friendly, professional service while managing competing priorities.

• Previous experience in a customer service, reception or administrative role; automotive or bodyshop experience would be beneficial.
• Strong communication skills, with a professional and approachable telephone manner.
• Good organisational skills and attention to detail.
• Confident using computers and standard office software.
• Able to manage enquiries, prioritise tasks and maintain accurate records.
• A customer-focused approach, with the ability to remain calm and helpful in a busy environment.
• Reliable, proactive and comfortable working as part of a team.

Right to Work:
Candidates must have the right to work in the UK. Proof of eligibility will be required prior to employment