Senior Ux Designer - Ftc

Company Description

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Please note this role can be remote or Hybrid, Subject to Location

Job Description

We're looking for an experienced Senior UX Designer to lead the user experience strategy and design direction for our mission-critical control room software programme. Used by emergency services and public safety organisations, the platform supports incident management, resource coordination and operational decision-making in fast-moving, high-pressure environments.

Working closely with multidisciplinary teams, customers and stakeholders, you'll balance user needs, operational requirements, technical constraints and business goals. You'll combine hands‑on design delivery with design leadership, establishing a clear UX roadmap and ensuring multiple Scrum teams can deliver against a shared experience vision.

As the senior designer on the programme, you'll provide leadership, support and constructive challenge to other designers while helping shape effective ways of working, reusable design patterns and design system adoption. You'll balance immediate delivery needs with longer‑term experience improvements, ensuring design quality remains high as the programme evolves.

While embedded within the Public Safety team, you'll also be part of NEC Digital Studio's Product Design practice, working alongside UX designers, interaction designers, service designers and user researchers. You'll benefit from a strong user‑centred design community while helping improve standards, best practice and consistency across our design approaches and systems.

• Lead the UX strategy and design direction for the control room programme, developing and maintaining a roadmap aligned to user needs, product priorities, technical dependencies and delivery plans.
• Plan and coordinate design activity across multiple Scrum teams, ensuring work is prioritised, evidenced and ready to support delivery at pace.
• Anticipate upcoming design requirements, identify risks, dependencies and opportunities, and help inform prioritisation decisions.
• Continuously improve design processes, ways of working and team efficiency while maintaining high standards of design quality.

• Provide leadership, support, critique and mentoring to designers across the programme, helping establish effective ways of working and a coherent user experience.
• Advocate for user‑centred design, helping increase UX maturity across teams and disciplines through coaching, collaboration and knowledge sharing.
• Establish practical standards, principles and design patterns that enable consistent delivery at scale.
• Act as an escalation point for design quality, consistency and delivery risks.

• Lead and contribute directly to the design of complex user journeys, workflows and interactions, producing high-quality wireframes, prototypes and implementation‑ready designs.
• Apply research, accessibility requirements, analytics and delivery constraints to inform and iterate design solutions.
• Evaluate alternative approaches, communicate trade‑offs clearly and ensure effective use of design systems, reusable components and established patterns.
• Create and maintain design documentation to support collaboration and successful implementation.

• Independently plan, conduct and synthesise user research and usability testing activities, while collaborating with specialist researchers where appropriate.
• Use evidence and insights to shape design direction, challenge assumptions, reduce risk and identify opportunities for improvement.
• Translate research findings into actionable design recommendations, product decisions and roadmap priorities.
• C…