Learning And Development Specialist

Division: ISS Government Facilities Management

Are you passionate about developing people, enhancing service delivery, and helping teams thrive? ISS is seeking an experienced and engaging Learning & Development Trainer to support our Government Facilities Management division across London and the South. This is a fantastic opportunity to shape the colleague experience and drive operational excellence through impactful learning.

Reporting to the Regional Learning & Development Manager, you’ll lead the coordination and delivery of training programmes to frontline teams. This includes Welcome Day inductions, Placemakers workshops, PSO (Pure Space) training, supervisor development, and job-specific skills sessions. You’ll also be responsible for maintaining accurate learning records, monitoring compliance, and supporting with the Learning Management System (My Learning).

• Deliver a range of in-person and virtual training programmes across multiple locations
• Champion PSO (Pure Space) training to improve cleanliness, sustainability, and user experience
• Maintain training records and manage compliance reporting for internal and client needs
• Support with training matrix development, scheduling, and tracking of uptake
• Gather feedback from learners and assess training impact
  
  Act as the first point of contact for My Learning, supporting user queries and account access
• Collaborate with operational, HR, and central teams to align learning with business needs

• Proven experience in a training or learning & development role, ideally supporting operational or frontline teams
• Confident presenter with excellent communication and facilitation skills
• Organised and proactive, able to manage multiple training programmes simultaneously
• Strong IT skills, including use of Microsoft Office and Learning Management Systems
• Understanding of effective learning methods, compliance training, and learner engagement
• Ability to work with a wide range of stakeholders and build strong working relationships
• Experience with in facilities management or a similar service-led environment is advantageous

At ISS, people are at the heart of everything we do. This role offers a real opportunity to influence learning culture across our teams in London and the South, helping individuals grow and supporting better service outcomes for our clients. Join a company where your impact truly matters.