Student Experience Officer

The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth.

Hours:

Full Time 37.5 per week

UPIC is an associate college of the Universityof Plymouth managed by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth. The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academicoutcomesand student support in the Navitas Europe network.

The Student Experience Officer supports the college’s operational delivery including student services & finances, academic provision and compliance with visa expectations.

Youmayhave worked in a school, college or university environment in a student facing role. You willhave an understanding ofstudent needs, ideally (but not exclusively) with international students. You will enjoy contributing toan exceptional student experience in a welcoming and dynamic team.

• Administration of teaching staff and involvement in the enrolment, induction,finance and orientation of new students
• Work in support of the delivery of an outstanding student experience which meets the learning, wellbeing,welfare and safeguarding requirements of our undergraduate and postgraduate students.
• Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience.
• Involved in supporting new and existing projects and processes directly relatedto the student experience.
• Preparation of administration of student related paperwork such as examination board administration, results release,timetabling and examination/invigilation planning
• Under the direction of the Student Experience Manager review, conduct and improve business processes through analysis of data and willmaintaina continued focus on supporting outputs,successful operational and project delivery
• The Student Experience Officer  will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College

• Excellent verbal and written English language communication skills
• Excellent attention to detail
• Excellent interpersonal skillsand cultural sensitivity withalocal and international stakeholder groups
• Experience in a customer serviceor student focused environment
• Tertiary qualifications, orpossessrelated sector qualifications/training
• Proven ability as a ‘team player’
• Proven ability to organise own workload and to cope with a variety of demands
• Flexible attitude to work including a willingness to workoccasionalweekends and evenings in support of student and administrative activities
• Commitment to self-improvement
• Experience of working in a multi-cultural and/or international environment
• Experience related toUKvIsponsorship requirements
• Experience in an education setting
• Experience ininternationaleducation
• Experience of working informed by safeguarding policies and procedures
• Knowledge of use of spreadsheets, dataanalysisandfile management

Navitas is one of the world’s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity andprovidesoutstanding career opportunities to ambitious,talented and motivated people.