Turf Lighting Solutions, part of Rhenac Group, provides specialist lighting technology and technical support to professional sports venues in the UK and internationally. Our systems help grounds teams maintain high-quality natural turf in challenging growing conditions.
The role offers the opportunity to work directly with customers at professional sports venues, combining hands-on engineering with technical problem-solving, customer support and involvement in the continued development of TLS products and services.
1.Position Overview
Position Electrical Service Engineer - UK
Reports to General Manager
Location Home-based, UK, with UK-wide and international travel as required
Employment Full-time, permanent
Salary & benefits:
Paid overtime, company pension, private health insurance and company van
Turf Lighting Solutions is looking for an Electrical Field Service Engineer to provide high-quality technical service, maintenance and customer support for our lighting rigs and associated equipment across the UK and internationally.
This is a hands-on, customer-facing role combining technical expertise, customer service and commercial awareness with a strong commitment to quality, health, safety and environmental standards.
Working primarily at customer sites, the Electrical Service Engineer will be the UK service go-to person for electrical and automation-related matters, working closely with customers, agents, TLS and relevant internal teams to ensure effective service delivery and customer satisfaction.
- Provide service, technical support and regular maintenance for lighting rigs and other relevant equipment in collaboration with customers, agents and TLS.
- Deliver excellent customer service while supporting strong commercial results.
- Develop and maintain strong professional relationships and effective communication with customers.
- Act as the UK service go-to person for electrical and automation-related matters.
- Follow and adhere to all relevant technical documentation, project and service checklists, procedures and plans.
- Maintain and comply with all applicable Quality Assurance (QA) and Health, Safety & Environment (HSE) policies, procedures, safe working practices and personal protective equipment (PPE) requirements.
- Perform all activities in accordance with RA Aluminium and TLS's Quality Management System.
- Feed ideas, best practices and lessons learned from lifecycle services and service delivery into new products, product enhancements and potential business opportunities.
- Deliver training sessions to relevant customers when required.
- Record and report customer support cases and contribute to knowledge-base development, problem-solving and root-cause identification.
- Share relevant technical, customer, market and competitor information with other functions within the organisation.
- Execute service activities in accordance with TLS plans, budgets and agreed accounts.
- Keep up to date with relevant technology trends and developments, with particular attention to customer requirements and competitor positioning.
- Communicate relevant market, technology and customer information to other functions as appropriate.
- Identify and communicate potential technical, quality and service improvements.
- Quarantine hazardous operations or equipment where there is a concern regarding safety, compliance or equipment integrity.
- Ensure that service activities are conducted safely, professionally and in accordance with company procedures.
- ECS Gold Card
- Relevant practical experience may compensate for a lack of formal technical education or qualifications.
- Valid UK driving licence.
What We Offer
- Company vehicle, full Insurance, and fuel…
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