Competency Manager West

About the team:

The West Stations Dispatch Competency Team consists of three Dispatch Competence Managers. Reporting to the Regional Station Manager, you will be working as part of a highly professional and productive team, of which you will become an invaluable member.

Working across the West region, your role will primarily consist of maintaining dispatch competence management systems. You will do this by carrying out assessments, giving guidance support and advice, as well as supporting the station teams with investigations of operational incidents and providing recommendations with clear action plans.

• Assess and develop dispatch competence safety critical staff in accordance with industry and company standards to provide a safe train service
• Act as a subject matter expert in train dispatch by giving guidance and support
• Coach and develop colleagues to continually improve safety and standards
• Work closely with Station Management teams
• Undertake an on‑call commitment

• Pro‑active in your approach to managing workload and achieving KPIs
• Organised and able to manage your time effectively & flexibly to achieve deadlines
• Able to carry out and assist in incident investigations
• Accurate and detailed in paperless record‑keeping
• Able to produce and implement concise action plans
• Able to identify and implement strategies to reduce safety related incidents
• Able to analyse performance in order to drive standards
• Able to evaluate and be confident in making appropriate decisions

• Ideally held Dispatch competence for a minimum of 2 years
• Ideally have or working towards an A1 Assessor's award
• Experience of establishing relationships with colleagues at all levels
• Ability to work in a team
• Ability to engage and motivate
• A flexible and adaptable approach
• A passion for customer service
• Knowledge of rules and regulations
• A detailed and methodical approach

Primarily Monday‑Friday, with flexibility in working hours to meet the needs of the business is expected in this role. Some weekend and Bank Holiday working may also be required.

This role carries an On‑Call requirement.

For further information please email Mark Chorley, Regional Station Manager,  or Sharon Holloway, Station Manager, East Cornwall,

This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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