Patient Advisor - Front of House

An exciting opportunity hasarisen for two Patient Advisors to join the Beacon Medical group Front of House team. This role is to support our patients with their medical queries andensure that they are signposted to the correct care first time. Your role as a patient advisor will be varied and good communication with patients and colleague swill be key.

We have two positions available as below:

15.25 hours with a working pattern of:

Thursday pm

15.75 hours with a working pattern of:

Monday pm

Thursday pm

Friday pm

Interviews will be held during week commencing 23rd February.

Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours.

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place.

We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.

If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.

Full job description attached.

• To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the primary health care team,secondary care, and other associated healthcare agencies.
• Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Ensure that excellent customer care is being delivered at all times
• Play an active role in the co-ordination, and review of patient surveys
• Offer solutions and actively listen to patients to resolve issues.
• Deal with complex and sensitive issues
• Receive specimens for laboratory analysis from patients and advise patients of their test results on request.
• Arrange patient transport as directed
• Process telephone requests for appointments, visits, and telephone consultations
• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, including sign posting patients to the most appropriate appointments using in-house triage guidance.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Book appointments ensuring sufficient information is recorded to ensure retrieval and accurate notes and use of the medical record.
• Monitor flow of patients into consulting and treatment rooms
• Maintain and monitor the practice appointments system, adding clinics and amending slots as directed
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Receive requests for repeat prescriptions from patients, pharmacy and care home…