Clinic Preparation Clerk

Job Summary

An exciting opportunity in the Endoscopy Department – Clerical Officer. We are looking for an enthusiastic and energetic individual to work in this extremely busy department. The post is interesting and varied and requires initiative and teamwork. Applicants should have a responsible attitude and demonstrate good communication skills, with regular liaison with patients, Trust personnel and the general public.

Plymouth Hospitals NHS Trust is an Equal Opportunities employer and is actively working toward a smoke‑free environment. Preference will be given to internal Trust staff, priority and at risk NHS staff. 6‑month fixed term contract.

The post holder is responsible for the efficient and accurate administration and preparation of the "to come in" (TCI) and pre‑assessment clinic notes for the Endoscopy Unit, with strict adherence to the Referral to Treatment Access Policy and Administrative Procedure Notes (APNs). The role also covers Endoscopy reception and discharge lounge on a rota basis. Saturday working will be required on a 1 in 6 rota basis.

• Greet patients, relatives and visitors on arrival, issuing wrist‑bands
• Sort all post and ensure it is dealt with accurately on the day
• Keep the Patient Management System up to date
• Attend, depart and outcome patients
• Answer telephone calls
• Action emails and DQ reports
• Pharmacy – record and take/collect prescriptions daily
• Accurately trace notes in and out of the Endoscopy Department on Patient Management Systems
• Collect and request notes from various departments within the Hospital
• Filing
• Prepare notes for allocated clinics

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff committed to leading the way through innovation, clinical excellence and great customer care. The Trust offers opportunities for career development in a highly progressive working environment, located in a vibrant, modern city with a historic reputation for adventure.

• Date posted: 02 February 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 per annum
• Contract: Fixed term
• Duration: 6 months
• Working pattern: Full‑time
• Reference number: 216‑GT‑DD7762936
• Job location: Derriford, Plymouth, PL6 8DH

• Essential – Knowledge &
  
  Experience:
  
  Demonstrable experience of managing own workload and working to strict deadlines; experience working with PC's and Microsoft applications.
• Desirable – Clinical
  
  Experience:
  
  Experience with in a large clinical setting and knowledge of a range of Patient Management System and health records/case‑note procedures.
• Essential –
  
  Qualifications:
  
  NVQ level 2 in Business Administration (or equivalent) or equivalent demonstrable experience.
• Aptitude & Abilities: Excellent communication/interpersonal skills, good organisational skills and ability to prioritise workload, flexible teamwork and cover during absences.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for disclosure to the Disclosure and Barring Service to check for any previous convictions.

Applications from job seekers who require current skilled‑worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For more information visit the UK Visas and Immigration website.

University Hospitals Plymouth NHS Trust
Address:
Derriford, Derriford Road, Plymouth, PL6 8DH

Website: