Antenatal Appointments Clerk

Job Summary

Provide administration and reception duties for maternity ultrasound and antenatal clinic areas.

Responsible for booking, preparing and reception of outpatient clinics. Liaise with consultants, junior medical staff, medical secretaries, central records library and outpatient staff. Provide efficient and reliable service in line with national targets, meeting Trust standards. Provide administration support to early dating scan appointments and first trimester screening programme.

• Excellent organisational skills
• Ability to communicate at all levels
• Excellent telephone manner
• Handle difficult/distressed patients in a sensitive and empathetic manner
• Analyse and resolve patient problems
• Adapt to new computer systems
• Professional manner
• Adaptability, flexibility and multitasking
• Desire to achieve and sustain high standards
• Patient, calm approach
• Work under pressure to meet deadlines
• Work as part of a team and independently as required
• Communicate written and verbal information with patients, staff and carers regarding appointments, admissions etc.
• Polite in nature

We are a people business where every member of staff matters. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust brings opportunities for career development in a progressive working environment. Email communications are mandatory; please check your email regularly. Contact the recruiting manager before applying for flexible or part‑time options. Diversity of backgrounds is encouraged.

Date posted: 09 February 2026
Pay scheme:
Agenda for change
Band: 2
Salary: £24,465 per annum

Contract:

Permanent
Working pattern:
Full‑time
Reference number: 216-NB-DA7728021
Job locations:
Derriford Hospital, Derriford Road, Plymouth, PL6 8DH

• Receive referral forms from GPs and Midwives and prioritise them.
• Register new patients on iPMS, ensuring double registration does not occur.
• Maintain outpatient waiting lists and submit referrals to iPMS following guidelines.
• Book new and follow‑up appointments using the IPMS system as per Trust waiting list policy.
• Answer telephone calls during specified times for early dating scan appointments, operating a fully booked system.
• Assist with administration of the first trimester screening programme, following Care Group guidelines.
• Telephone patients with urgent or last‑minute appointments as required.
• Undertake reception duties.
• Liaise with Imaging Directorate Departments regarding amniotic, dating and detailed scans.
• Dispatch appointment letters as necessary.
• Prepare clinic pull‑lists and notes for future appointments.

• Computer literate – proven knowledge of Microsoft Word and Excel desirable.
• Demonstrable experience working within the hospital environment.
• Established administrative/clerical experience.
• GCSE English & Maths C & above.
• Excellent organisational skills.
• Ability to communicate at all levels.
• Excellent telephone manner.
• Ability to handle difficult/distressed patients sensitively and empathetically.
• Analyse and resolve patient problems.
• Adaptability to new computer systems.
• Professional manner.
• Adaptability, flexibility and multitasking ability.

• Experience using NHS PHNT computer systems.
• Understanding of the Trust's waiting list policies.
• All‑round interest in clerical duties.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure submission to the Disclosure and Barring Service.

Applications from job seekers requiring Skilled Worker sponsorship will be considered.

University Hospitals Plymouth NHS Trust
Derriford Hospital, Derriford Road, Plymouth, PL6 8DH
.