Patient Advocate
Job in
Plymouth, Devon, PL2, England, UK
Listing for:
Beth Israel Deaconess Hospital-Plymouth
Full Time, Part Time
position
Listed on 2026-02-24
Job specializations:
-
Healthcare
Health Communications, Healthcare Administration
Job Description & How to Apply Below
Join to apply for the Patient Advocate role at Beth Israel Deaconess Hospital-Plymouth
Job Type: Regular
Time Type: Part time
Work Shift: Day (United States of America)
FLSA Status: Exempt
Part Time - 16 hours a week, two 8-hour shifts, 8am-4:30pm.
The Patient Advocate will support service excellence, complaint/grievance management, and patient satisfaction initiatives. Responsibilities include investigating, resolving, documenting, and reporting patient and visitor complaints, and providing staff with strategies to improve service outcomes.
Reports to:
Patient Relations Manager
Job Description:Duties and Responsibilities:Facilitates resolution of complaints and documents information into hospital database.Ensures compliance with regulations regarding complaint investigations.Conducts rounds to assess satisfaction, safety, and recovery.Communicates with patients, visitors, physicians, and leadership to ensure policy compliance.Interacts positively with staff to improve customer service.Assists with implementation of regulations and quality programs.Supports patient satisfaction and service programs.Creates educational programs for staff.Supports proactive service recovery efforts.Provides emotional support and facilitates access to resources for patients and families.Coordinates family meetings for grievances.Reports findings and recommendations to leadership.Participates in policy development and service excellence initiatives.Knowledge, Skills, and Abilities:
- Strong customer service and interpersonal skills.
- Excellent analytical, communication, and presentation skills.
- Proficient in Windows and Microsoft applications.
- Ability to work independently and as part of a team.
- Ability to handle difficult situations with tact and diplomacy.
- Knowledge of healthcare regulations and patient rights.
Experience:Supporting culture change, service initiatives, process improvement, and project management.
Education:Bachelor’s degree required; healthcare-related preferred.
Additional:
De-escalation training preferred. All staff must be vaccinated against influenza and COVID-19.
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