Receptionist and Support Administrator

To receive and welcome patients to the Department, and direct them to the appropriate waiting area after the patient has booked in via the electronic system.

Be polite and courteous when dealing with patients at all times.

• Ensure effective communication with all members of the Pain Management team.
• Ensure that all administration processes are dealt with in accordance to Trust and MOD Waiting list policies.
• Required to cover for other colleagues during annual leave/sickness or peak workloads.
• To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc.

*** Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Compile and sort clinic attendance sheets.

Ensure the patients details are up to date on both the computer system and the patients notes.

Make follow-up appointments according to consultant requirements and clinic booking rules.

Record patient outcome onto IPM system.

Ensure ALL case notes are available for the clinic.

Carry all patients notes from reception to the clinical area during all clinics.

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

• Ensure effective communication with all members of the Pain Management team.
• Ensure that all administration processes are dealt with in accordance to Trust and MOD Waiting list policies
• Required to cover for other colleagues during annual leave/sickness or peak workloads.
• Ensure that appropriate clinic follow up is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list
• Ensure a clear understanding is obtained surrounding data quality, data protection, case note handling and IPM.
• Trace notes back to central library and check all outcomes after the clinic letter have been typed. Transfer note to boxes for transportation to Records library.
• Book and prep clinics and/or locate notes required for clinics as/when required.
• Transport notes around the Department using trollies as required.
• To type up and send clinic letters as required
• Assist with gathering of data; i.e., chest x-ray results, blood results for patients attending clinics.
• To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc.

Please see attached JD & PS for further details

• oGood standard of education including GCSE Maths & English (or equivalent qualification or equivalent demonstrable experience)

• oAbility to use computerised systems. Demonstrable experience using Microsoft office packages, including word, excel and outlook.

• oGood telephone manner
• oAbility to work in a busy and challenging environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.