ServiceNow Developer

Location: Plymouth, Hybrid – expectation of 2 office days per week

Employment Type: Full Time, Permanent – 37 hours per week

Salary: From £40,000 p.a.

Are you a Service Now Developer who enjoys proper ownership, real variety, and the chance to shape the future of a platform - not just maintain it?

At Delt, you’ll join a small but highly capable Service Now team, playing a key role in developing, enhancing and supporting Service Now solutions for our partners and customers. This isn’t a narrow dev role; you’ll be involved across the full application lifecycle and have genuine influence over how the platform evolves.

You’ll be responsible for:

• Full Service Now application lifecycle: analysis, design, development, integration, testing, implementation, upgrades and incident support.
• Delivering high-quality coding and customisation (workflows, scripting, integrations, REST APIs, CMDB improvements, reporting, data imports and more).
• Designing and building new solutions, including supporting our investment in CSM Professional and helping shape our transition from ITSM to CSM.
• Ensuring governance, documentation, risk mitigation and technical standards are followed end-to-end.
• Collaborating with colleagues, suppliers and partners to deliver fit-for-purpose solutions aligned to Delt’s architectural principles.

• Strong workflow configuration, report development and integration experience.
• Experience working with either REST APIs, or Service Graph Connectors.
• Service Now certifications (Admin and Scripting essential; CSM desirable – we’ll support development).
• Strong analytical and problem-solving skills.
• Comfortable explaining technical concepts to non-technical stakeholders.
• Ability to travel across the South West when required.

At Delt, we deliver critical IT and business support services that help our partners - including local authorities, the NHS, and schools - do what they do best. We are purpose-driven, people-centred, and proud of the impact we make.

Benefits include;

• Generous holiday allowance of 25 days plus bank holidays
• Up to 12 Flex Leave days a year
• Matched contribution pension scheme up to 10% of salary
• Opportunities to buy and sell leave
• Employee shopping savings portal

Applications will be reviewed on a rolling basis. Please apply early to avoid disappointment.