IT​/Tech Technician, IT Support

Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site.Job Overview:

• Role: IT Support Analyst - L2 On-site
• Location: Plymouth
• Contract: ASAP - 31st Dec'26
• Clearance required : Willing to go through the Security Clearance (SC) process.
• Pay Rates:
• Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
• PAYE Basic Rate: £14.90/hour
• Hours: 37.5 hours a week. Monday
  - Friday.
• Time: 8:30 AM - 5:00 PM

Summary of responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
• Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either by the Authority (site regulations etc)

Essentials - Must have SC clearance or be able to gain this. Must join the OOH rota and standby, 2 years+ experience in a PC field service environment or PC field Workshop environment. Hardware
- Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell
- Desktop and Laptop trainingHow to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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