IT Delivery Engineer

Job Title: IT Delivery Engineer

Location: Plymouth (travel is expected as part of this role)

Salary: GBP
30,000 - GBP
35,000 per annum

Job Type: Full-time, Permanent

Working Hours: Monday to Friday: 9am to 5:30pm (flexible hours between 8am : 6pm)

We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more.

In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices.

• Reporting to the IT delivery Team Leader
• Setup and Installation of new Workstations / laptop devices.
• Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications
• Assist in large scale email / data migrations.
• Head up and own smaller scale email / data migrations.
• Setup and management of Virtual Machines, HyperV, VMWare
• Setup and management of Print devices and dictation devices
• Installation of bespoke client applications i.e. Legal case handling software
• Installation and configuration of LAN networking equipment
• Setup and install of firewall devices inc security features
• Responsible for giving world:class service at all times
• Hands:on technical troubleshooting, resolution of incidents and change requests.
• Creating and maintaining detailed project documentation, including technical specifications and user guides.
• Communicate with partners to ensure regular updates on the project journey
• Complete onboarding for new clients into Flotek
• Train clients on newly rolled out technologies and applications

• A positive attitude with a can do approach to everything
• Excellent communication skills
• Excellent documentation skills
• Great telephone manner
• Strong experience in an IT Service Desk or IT Delivery Role.
• Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.
• Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.
• Experience with Sharepoint management.
• Experienced at building and maintaining end:user computer systems.
• Experience in using IT Service Management software.
• Be user:focused and understand and identify user needs.
• Knowledge of security technologies.
• An understanding of network technologies (LAN, WAN, Wi:
  Fi).
• Excellent organisational skills and the ability to prioritise work effectively.
• Excellent external client liaison skills,
• Full UK Driving Licence

• Salary dependent on experience within range of GBP
  30,000 : GBP
  35,000 per annum
• EMI Share Equity Scheme : own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for other lifes milestones : such as