IT Service Desk Technician

An excellent opportunity has arisen for a proactive IT Service Desk Technician to join a growing organisation within a fast-paced environment. This role is based within a busy IT function, providing essential support across a large, multi-site operation.

About the Role
As part of a dedicated incident team, you will deliver 1st and 2nd line IT support, primarily focusing on EPOS systems and associated technologies. You will play a key role in ensuring the smooth operation of IT services across the business, delivering a high standard of technical support to end users.

Key Responsibilities

• Provide comprehensive IT support to end users within a retail or multi-site environment
• Log, monitor and respond to service requests across multiple communication channels
• Escalate complex or high-priority issues to internal and external teams in line with procedures
• Support EPOS systems, including associated hardware, software and network infrastructure
• Diagnose and resolve issues relating to till peripherals such as printers, scanners and payment devices (PEDs)
• Follow up on incidents to ensure successful ...