Job Description & How to Apply Below
How We’ll Take Care of You At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.
When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.
How You’ll Spend Your Day Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain
Follow a standard call flow and service request / incident handling processes:
Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket to the appropriate resolver team.
Use technical resources and tools, answer end users’ queries.
Utilize their product, technology, services skills to identify issues which may be related to products’ installation, updates, configuration, operation or performance.
Your Skills and Experience English – reading, writing, speaking
Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma is preferred1 to 3 years' experience as a technical service desk agent
Worked as part of 7/24/365 global operations teams
Excellent logical reasoning, troubleshooting and problem determination skills
• Knowledge and experience with Remote takeover tools
• Understanding of ITIL (IT Infrastructure Library)
Experience with Service Now or similar Incident Management Tool Knowledge on handling Service Requests and Incidents Knowledge on Email tools like MS-Outlook and MS-Exchange Knowledge on Networking (VPN/Connectivity Issues), Internet Security,Knowledge on Windows, Mac O/s (Basics), Android, iOS Knowledge on instant messaging tools like MS-Teams Working knowledge on O365
Experience with working in a pharma / Biotech / GxP environment is preferred
How We’ll Take Care of You At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.
When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.
Reports ToFirst Line Manager Already Working @TEVA?
Make sure to apply through our internal career site on Twist—your one-stop shop for career development
Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
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