The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an IT Incident & Problem Manager to support and develop the Trust's Incident and Problem Management functions. You will work with the IT Service Manager to drive stability and service improvements across multiple sites.
Key duties include owning the incident and problem disciplines, identifying root causes, developing workarounds, and maintaining knowledge bases. Strong ITIL, Prince2, and Service Now experience are preferred.
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Full responsibilities and requirements are described in the listing above.
Learn more about the IT Incident & Problem Lead — Resolution & RCA Expert role in the description above.
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