Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent:Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.
Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
In This Role, You Will:Customer Consulting & Event Strategy
- Serve as the primary advisor for assigned customer programs, guiding customers through planning, execution, and optimization of webinars and virtual events.
- Conduct event planning sessions to understand customer objectives, audience, messaging, and success metrics.
- Recommend ON24 platform capabilities and best practices to help customers achieve their business goals.
- Develop trusted relationships with customer stakeholders through exceptional service and strategic guidance.
- Manage the end-to-end delivery of customer webinars, virtual events, and digital experiences.
- Configure ON24 events, including registration pages, consoles, branding, audience experiences, engagement tools, and reporting.
- Coordinate all event logistics, timelines, and deliverables with customers and internal teams.
- Perform event-related activities including:
Event setup and configuration
Conference bridge scheduling
Speaker rehearsals
Console and experience customization
Audience support
Reporting and analytics
Live event moderation and technical support - Ensure successful live event execution while proactively resolving issues to deliver a seamless customer and attendee experience.
- Manage multiple concurrent customer engagements while maintaining quality, timelines, and customer satisfaction.
- Develop and maintain project plans, customer documentation, status updates, and implementation schedules.
- Identify project risks, manage dependencies, and communicate progress to customers and internal stakeholders.
- Coordinate activities across Customer Success, Technical Support, Product, and other internal teams as needed.
- Act as a subject matter expert on the ON24 platform and event production best practices.
- Provide guidance on standard platform capabilities, workflows, and integrations.
- Support customers…
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