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Job Description & How to Apply Below
- Technical Programme Manager with Telecommunications Experience Wanted.
About Our Client
A company operating within the Technology & Telecoms industry are looking for a technical programme manager to join their senior team.
Job Description
- Process Mapping & Current-State Assessment
- Cost-to-Serve & Performance Analysis
- Customer Experience & Outcome Improvement
- Opportunity Identification & Solution Delivery
- Manage and track project progress across multiple work streams to ensure timely delivery.
- Coordinate with cross-functional teams to align on project goals and requirements.
- Identify potential risks and implement mitigation strategies to keep projects on track.
- Communicate project updates to stakeholders and ensure transparency.
- Ensure proper allocation of resources to achieve project objectives efficiently.
- Facilitate meetings and workshops to drive collaboration and problem-solving.
- Monitor project budgets and ensure spending aligns with financial plans.
- Maintain detailed project documentation and reporting for future reference.
The Successful Applicant
A successful Technical Programme Manager should have:
- Hands on experience in technical programme delivery
- Strong expertise in process mapping and customer journey mapping
- Experience in reducing cost to serve, contact volumes/ failure demand
- Strong analytical capability
- Confident in analysing operational data
- Strong experience in managing technical projects within the Technology & Telecoms sector.
- Proven ability to coordinate multiple stakeholders.
- Excellent organisational and problem-solving skills.
- Strong communication skills to effectively share updates and manage expectations.
- Familiarity with project management tools and methodologies.
- A proactive approach to identifying and addressing risks or challenges.
- Strong expertise in process mapping and customer journey mapping
- Experience in reducing cost to serve, contact volumes/ failure demand
- Strong analytical capability
- confident in analysing operational data
What's on Offer
- Daily rate - outside IR35 ( DOE ) senior level only
- hybrid - 3 days on site Somerset
- Initial 3 month with possibility to extend
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