Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organisations accelerate their digital journey, modernise their business and maximise the value of technology. Insight's technical expertise spans cloud and edge-based transformation solutions, supported by global scale and deep partnerships with leading and emerging technology providers. The Insight Consultancy Practice provides expert advice and delivery capability across EMEA, helping clients shape and implement technology solutions that support their business and IT strategies.
The Service Now Technical Consultant designs, configures and delivers Service Now solutions that translate client requirements into usable, maintainable and scalable digital workflows. The role combines client-facing consulting, platform configuration and technical delivery across the implementation lifecycle, from discovery and requirements through design, build, testing, deployment, adoption and continuous improvement.
Working with client stakeholders, architects, developers, business analysts, project teams and service owners, the postholder recommends proportionate solutions using Service Now standard capabilities wherever practical. They produce clear solution documentation, support integrations and data migration, manage delivery risks and help clients achieve measurable improvements in service experience, workflow efficiency, data quality and platform adoption. The role may support several concurrent customer engagements and contribute reusable assets and lessons learned to the wider Consulting Practice.
Purpose:A Service Now Technical Consultant delivers and integrates Service Now solutions. They are responsible for planning and designing large groups of stories.
A Service Now Technical Consultant is responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and creating solutions that automate systems.
- Transform technical requirements into an effective solution to meet objectives Provide coaching and mentoring to more junior colleagues
- Ensure that deployment strategies for products are repeatable, scalable and highly available
- Have deep technical knowledge, providing support to delivery teams and solving complex problems
- Develop test plans and strategies, building on the Automated Test Framework where required
- Support and maintain Service Now instances, including patching and upgrade activities
- Work with pre-sales and architects to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
Person Specification: - Availability and capacity management. You can manage service components to ensure they meet business needs and performance targets.
- Development process optimisation. You can identify process optimisation opportunities and contribute to the implementation of proposed solutions.
- Information security. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature.
- Modern standards approach. You can competently apply a modern standards approach and guide others to do so.
- Design and build. You can collaborate with others when necessary to review specifications. You can use the agreed specifications to design, code, test and document configuration or scripts of medium-to-high complexity, using the right standards and tools.
- Prototyping. You can approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of prototyping methods and choose the most…
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