Job Description & How to Apply Below
Location: Southampton, Hampshire (Hybrid Working)
Contract: Full-Time Contract until March 2027 (initially)
Rate: £21.12 per hour (Umbrella)
IR35 Status: Inside IR35
Working Pattern: 2 days per week onsite in Southampton, 3 days remote
An NHS organisation in Hampshire is seeking a 1st Line IT Support / Digital Operations Support Officer to join their team on a long-term contract basis.
Whilst the formal title is Digital Operations Support Officer, the client has confirmed that this role is primarily focused on 1st Line IT Support
, providing frontline technical assistance to end users and ensuring incidents and service requests are effectively managed through to resolution.
- Provide 1st Line IT support to end users across the organisation.
- Respond to and resolve hardware, software and user account issues.
- Log, update and manage incidents and service requests through the IT Service Management system.
- Troubleshoot desktop, laptop and peripheral issues.
- Support Microsoft 365 applications and services.
- Carry out Active Directory user administration tasks.
- Escalate complex issues to 2nd and 3rd Line support teams where appropriate.
- Deliver excellent customer service while meeting agreed service levels.
- Previous experience within a 1st Line Support, IT Support or Service Desk environment.
- Experience supporting Microsoft Windows environments.
- Microsoft 365 administration and user support experience.
- Active Directory user account management.
- Experience supporting hardware, laptops, desktops and peripherals.
- Strong customer service and communication skills.
- Experience working within ITIL or structured service management environments.
- Previous NHS experience is highly desirable.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Organised and able to manage multiple support requests.
- A proactive and positive approach to user support.
- Comfortable working independently and as part of a wider IT team.
- Long-term contract until March 2027 initially.
- Hybrid working model with only 2 days per week onsite.
- Opportunity to support a large NHS organisation undergoing digital transformation.
- Competitive rate of £21.12 per hour (Umbrella).
- Immediate start available.
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