Information Communications Technical Apprentice

Apprenticeship: Level 3 Information Communications Technician
Duration: Approximately 13 months, plus a 12-week End-Point Assessment period

Launch Your Career in IT!

Are you passionate about technology, enjoy solving problems, and want to build a career in IT? We are looking for a motivated and enthusiastic Information Communications Technical Apprentice to join the team.

This is an excellent opportunity to gain hands-on experience, develop practical technical skills, and work towards a recognised Level 3 apprenticeship while learning from experienced IT professionals.

You will play an important role in supporting our day-to-day IT operations, helping users resolve technical issues, maintaining computer systems, and contributing to the reliable and secure delivery of IT services.

No previous professional IT experience is necessarily required. We are looking for someone with a genuine interest in technology, a positive attitude, and a strong willingness to learn.

As an IT Apprentice, you will receive training and support while developing your skills across a range of technical areas, including:

• Provide first-line support to users experiencing IT issues.
• Help diagnose and resolve hardware, software, operating system, and connectivity problems.
• Record support requests, document solutions, and escalation more complex issues when necessary.
• Communicate professionally with users and keep them informed of progress.

• Assist with setting up, installing, and maintaining computers, peripherals, and other IT equipment.
• Support software installations, updates, system upgrades, and routine maintenance.
• Help maintain accurate IT asset registers and equipment records.
• Learn how to carry out remote troubleshooting and support.

• Develop practical knowledge of computer networks, routers, switches, wireless access points, and network cabling.
• Assist with investigating network connectivity and performance issues.
• Learn about IP addressing, network protocols, and the technologies that keep IT services running.

• Follow information security policies and safe working practices.
• Help maintain secure systems, devices, and user access.
• Develop an understanding of cyber security threats, vulnerabilities, and protective measures.
• Support data protection, backups, and recovery procedures, and promptly report suspected security incidents.

• Learn about cloud-based applications, storage, and infrastructure services.
• Use diagnostic tools and system information to investigate technical issues.
• Assist with testing, basic scripting, automation, and system improvements.
• Contribute to IT projects and activities that improve service reliability.

• Maintain accurate records of IT incidents, support activities, equipment, and system changes.
• Follow established procedures and help keep technical documentation up to date.

Organise assigned tasks, meet agreed deadlines, and contribute to continuous improvement.

We are looking for someone who is enthusiastic about technology and keen to develop a career in IT.

• A genuine interest in IT, computers, and technology.
• A willingness to learn new skills and undertake structured training.
• Good communication and interpersonal skills.
• A logical, methodical approach to problem-solving.
• Good organisational skills and attention to detail.
• The ability to work independently on assigned tasks and collaboratively within a team.
• A professional, positive, and customer-focused attitude.
• A willingness to follow instructions, procedures, and information security…