IT Field Service Support Engineer South

IT Field Service Support Engineer – UK South### IT Field Service Support Engineer – UK South Apply:
Milton Keynes
- The Avebury:
Witney
- Langdale Gate:
Full time:
Posted Today:
End Date:
November 27, 2026 (30 days left to apply):
R0018647#
** Who are we?
** Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change  RoleIT Field Service Support Engineer – UK South

DepartmentITLine Manager Desktop Support Manager / Head of Global IT Support Company Howden  Group Services Location Southeast  – Southwest Role Definition IT Field Service Support Engineer required to provide onsite technical support across our UK South regional office locations

Key Responsibilities / Accountabilities
* 2nd line Desktop Support to employees across our Group and HUK&I locations in the South of England
* Deliver onsite support for hardware, software, printers and mobile devices
* Ad hoc executive support to senior management and VVIP’s
* Collect, deliver, and deploy IT hardware across Group & HUK&I offices across the South
* Managing tickets via service management tool Service Now ITSM
* Assist in supporting on-site hardware refreshes, deployments, and technology rollouts
* Assisting IT team members with difficult or reoccurring incidents and issues
* Support office openings, acquisitions, integrations and relocation activities from an IT perspective
* Advanced troubleshooting and root cause analysis
* Liaising with and delegating tasks to relevant teams for escalation
* Basic network troubleshooting
* Owning unresolved Issues and Liaising/delegating tasks to relevant teams.
* Maintain deployment schedules, site visit plans, and inventory records
* Advanced Mobile device support – Apple & Android Technologies
* Active Directory Users and Computer administration
* Windows 11 Support
* MAC OS X support
* Participate in ad-hoc support requests, Desk moves, Desk side support
* Using IT tools for troubleshooting and for fixing issues;
Active Directory, Office
365, Mimecast, Intune, SCCM, Tanium, Azure
* Supporting the business outside of core business hours as/when necessary inc weekends.

Skills and abilities

needed to perform role
* An understanding of the importance of excellent customer service and a “can do” attitude
* Excellent communication skills, both written and verbal
* The ability to interact confidently with clients and colleagues
* The ability to thrive in a team environment
* The ability to work independently with minimal supervision
* The ability to think logically
* Strong interpersonal skills
* Strong prioritisation skills and ability to follow process
* Patience and empathy when dealing with customers and colleagues
* Effective problem-solving skills based on clear reasoning and sound rationale
* Tactful, diplomatic and able to thrive in an ever-changing environment
* Ability to work pro-actively, under pressure and independently with minimal direction
* A good understanding of mobile devices, such as Apple smartphones and tablets
* Strong background in Microsoft Office
* Strong background in Windows
* Familiarity and comfort in using web conferencing and collaboration tools and applications such as Microsoft Teams, Zoom, Webex etc.

Knowledge and…