CCaaS Solution Architect - Pre-Sales & CXone Expert

Capgemini UK is seeking an experienced CCaaS Solution Architect to lead pre-sales activities, craft technical solutions, and guide the design and delivery of NiCE CXone-based CCaaS environments for public and private sector clients. You will shape customer journeys, define roadmaps, and present compelling CX stories to executives.

The role requires deep expertise in CXone across voice, digital channels, WEM, analytics and AI, plus hands-on experience with multiple CCaaS platforms.

We have an opening for a CCaaS Solution Architect
- Pre-Sales & CXone Expert in England, United Kingdom within IT & Technology.

We appreciate your interest in this position.

Join Capgemini and contribute to our ongoing work.

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This posting is for the CCaaS Solution Architect
- Pre-Sales & CXone Expert role at Capgemini, based in England, United Kingdom.