Liability Claims Officer

The Liability Claims Officer will investigate, process, and manage public liability claims relating to personal injury and property damage. You will assess liability, gather evidence, liaise with internal service areas, and work closely with the Council's solicitors where claims progress to litigation. Investigate and process public liability claims from initial receipt through to resolution. Assess liability and make informed decisions based on evidence and legal principles.

• Liaise with internal departments to gather information and prepare evidence.
• Work closely with external solicitors on litigated claims.
• Communicate clearly with claimants, legal representatives, internal teams, and external organisations.
• Monitor claim progress and maintain accurate, timely records.
• Ensure compliance with Civil Procedure Rules, GDPR, and internal policies.
• This role requires strong analytical skills, sound judgement, and the ability to communicate complex and sometimes sensitive information clearly to a wide range of stakeholders.
• Use Microsoft Office and other PC-based applications to manage casework effectively.
• Manage competing priorities and work effectively under pressure.

• Recent experience in an insurance or claims-handling role.
• Strong understanding of legal liability principles and public liability claims.
• Knowledge of Civil Procedure Rules and GDPR.
• Excellent communication skills with the ability to convey complex information.
• Confident decision-maker with strong investigative and analytical skills.
• Proficient in Microsoft Office and other PC-based systems.
• Ability to manage a varied caseload in a busy environment.

Plymouth City Council's Insurance Team operates within Customer and Corporate Services, providing a professional and responsive service managing liability claims made against the Council. The team works closely with internal departments, external solicitors, and members of the public to ensure claims are handled efficiently, fairly, and in line with legal and regulatory requirements.