Site Lead

Job Summary

We are seeking an individual with proven experience in team management who can bring fresh ideas, embrace change, and effectively manage multiple priorities. The successful candidate will be confident in coordinating rotas, conducting one-to-one meetings, supporting return-to-work processes, and maintaining strong collaborative relationships across all five sites.

This role is responsible for ensuring the smooth and efficient functioning of the practice by leading the care navigation team, overseeing patient care coordination, and maintaining high standards of service delivery, quality, and safety. The Site Lead will act as a key link between practice staff and the Assistant Practice Manager, supporting clear communication, operational efficiency, and consistent day-to-day management of the site.

• Daily Oversight:
  Oversee the smooth running of the care navigation team, ensuring efficient delivery of services and appropriate cover.
• Staff Coordination:
  Manage care navigation staff at Mannamead (5 care navigators), including rota planning, task allocation, telephone system oversight, and monitoring team performance.
• Premises Liaison:
  Act as the first point of contact for any building or facilities issues on site.
• Service Flow:
  Ensure efficient patient service processes including appointments, check‑ins etc. to enhance patient experience.
• Complaint Handling:
  Manage informal patient complaints or concerns raised on site, resolving them promptly and empathetically, and escalating when necessary.
• Safety and Standards:
  Support compliance with health and safety requirements by conducting regular site checks.
• Team Communication:
  Serve as a key communication link between site-based teams and management.
• Team Support:
  Foster a positive and collaborative working environment, offering daily leadership and support to care navigation colleagues.
• Training & Mentorship:
  Identify training needs within the team and support mentoring and upskilling.

• Monday 08:00‑18:00, Tuesday 08:00‑18:00, Wednesday NWD, Thursday 08:00‑18:00, Friday 08:00‑18:00.

The Mayflower Medical Group has recently been acquired by the Fuller and Forbes Partnership who oversee GP Surgeries across the country. The Organisation has sites in Plymouth, Exeter, Barnstaple, Leeds, Burnley and Gateshead.

Date posted: 20 February 2026

Pay scheme:
Salary Depending on experience £28,000

Contract:

Permanent

Working pattern:
Full‑time

Reference number: A2381‑26‑02

PLYM

Job location:

Mannamead Surgery, 22 Eggbuckland Road, Plymouth, PL3 5HE

• Operational Management:
  Daily Operations Oversight – Supervise the daily operations of care navigation team on your site, ensuring all activities run smoothly and efficiently.
• Staff Management:
  Manage the care navigator staff, including scheduling, task assignment, telephone oversight, and performance monitoring to ensure high levels of productivity and quality patient care.
• Facility Management:
  Act as first port of call for any maintenance and operation issues at the site and escalate to ensure they are safe and meet the needs of staff and patients.
• Patient Care Coordination:
  Service Coordination – Coordinate patient services, including appointment scheduling, patient registration, to optimise patient flow and satisfaction.
• Complaint Resolution:
  Act as the first point of contact for patient complaints at the site, resolving issues effectively and improving service quality continuously.
• Health and Safety Compliance:
  Ensure the site complies with health and safety standards, conducting regular checks and coordinating with healthcare professionals to maintain a safe environment.
• Communication And Reporting:
  Internal Communication – Facilitate effective communication within the site and with other parts of the organisation, ensuring that all staff are informed of operational policies and procedures;
  Reporting – Compile reports on site activities, issues, and outcomes for the Assistant Practice Manager, providing insights and recommendations for improvements.
• Leadership And Development:
  Team Leadership – Provide leadership and direction to the site team,…