Delivery Support Manager

• Location Region 08 - Wales, And North West England
• Contract Type
  Permanent
• Hours
  38
• Closing Date 21 October, 2026
• Business Unit Booker Group

Region 08 - Wales, And North West England

Responsible for the continuous improvement to branch transport operations and ensuring these are operating Safe, Secure and Legal and efficiently at all times. Successfully planning and managing CV budgets and cost control. Responsible for successful, positive implementation of new company policies / procedures and system changes. This role will be pivotal in positively influencing key senior management teams in branches, the Support Centre, and regional support teams and driving Customer Satisfaction.

• Ensuring branch transport operations are operating Safe, Secure and Legal at all times
• Closely monitoring legal compliance and completion of compliance checks
• Training, coaching and developing branch delivery teams
• Implementing company policy and procedure changes
• Successfully landing company system changes positively
• Ensuring branch transport operations are working within BTB@ guidelines
• Influencing senior management teams and regional support teams
• Improving delivered customer satisfaction performance
• Key KPI’s, including utilisation, on-time, Deskpro, MPro5 and Microlise performance
• Cost control and management of CV budgets
• Continuous improvement to branch transport operations
• Building relationships and liaising with suppliers
• Working closely with the Central Delivery Team
• Champion diversity and inclusion to ensure everyone feels welcome at Booker
• Build a culture which recognises the right behaviours and makes Booker ‘A Place to Get On’

• Knowledge of transport legislation and company policies
• Budgetary control
• Safety compliance
• KPI compliance
• Good time management
• Exceptional coaching capability
• Excellent communication skills with the ability to influence branch management teams
• Drive improvement and change positively within the region
• Ability to make commercially robust decisions which maximise customer satisfaction and cash profit
• Strong transport operational knowledge and proven experience
• Positive in nature, and driven to exceed performance expectations
• Ability to manage budgets
• Training and development experience
• Ability to influence senior management
• Provides timely updates, highlighting barriers to success. Providing solutions or revised timescales as required

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life…