Global CX Excellence Manager; AI-Driven
MPB is seeking a Customer Excellence Manager to drive AI-enhanced customer experience across global markets. You will own the performance framework, track FCR, SLA, CSAT and commercial impact, and translate insights into frontline actions.
You will lead workforce planning, shape policies, and ensure the right people are in the right markets at the right time, partnering with Operations, Pricing, Finance and Legal.
Join us at Mpb as our next Global CX Excellence Manager (AI-Driven) in England, United Kingdom.
Join Mpb and contribute to our ongoing work.
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This posting is for the Global CX Excellence Manager (AI-Driven) role at Mpb, based in England, United Kingdom.
We are looking to fill the Global CX Excellence Manager (AI-Driven) position at Mpb in England, United Kingdom.
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