Band 9 - Deputy Chief Nurse - Patient

Band 9 - Deputy Chief Nurse
- Patient Experience

Main area of Deputy Chief Nurse. Grade Band 9.

Contract:

Permanent. Hours per week: 37.5.

• Full time
• Flexible working

Job
-E-11631.

Department:
West Herts
- General Staffing. Site:
Trustwide. Town:
Hertfordshire. Salary: £115,052 - £132,053 pa inc. HCA. Salary period:
Yearly. Closing: 02/08/2026 23:59.

We are looking for an exceptional Deputy Chief Nurse to join us, with a particular focus on patient experience and customer service.

This is an exciting expansion of our senior nursing leadership team. I already have a fantastic Deputy Chief Nurse, and this new role will work alongside them, bringing additional leadership capacity and a dedicated focus to an area that I believe is fundamental to everything we do.

This is not a role for someone who wants to simply manage what already exists.

I am looking for someone who wants to help me change it.

We have made huge progress across our organisation, but when it comes to patient experience, I know we can do more. We listen to our patients. We have strategies, surveys, feedback, complaints data and patient stories. But listening is only valuable if people can see and feel what changes as a result.

I want our patients and families to experience an organisation that is kind, responsive and easy to navigate. I want excellent communication to be the standard, not the exception. I want us to learn properly when we get things wrong, and I want the voices of our patients to genuinely influence how we design and deliver care.

That is why this role matters.

As one of my Deputy Chief Nurses, you will have the opportunity to lead a major programme of work across patient experience and customer service, working with teams across the whole organisation to turn feedback into meaningful change.

You will need to be an exceptional nurse leader, but you will also need to think differently.

I am looking for someone who is curious, brave and ambitious. Someone who will spend time with patients and staff, who will challenge us when we are not getting it right and who will bring people with them when things need to change.

You will be joining an organisation with huge ambition and a nursing, midwifery and AHP leadership team that is determined to make a difference. We work hard, we move quickly and we are not afraid to tackle difficult things.

You will also be working closely with me and alongside an experienced and established Deputy Chief Nurse.

I want someone who will bring ideas, energy and challenge. Someone who can operate at the highest level of the organisation but who never loses sight of the person sitting in a waiting room, lying in a hospital bed or trying to get an answer when they are worried.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

If you believe patient experience should be at the heart of everything we do, and you want the opportunity to help shape what excellent customer…