Customer Service Assistant

Customer Service Assistant – Retail Store

We are seeking an enthusiastic and customer‑focused individual to join our retail team at Appleby Westward. This role offers an excellent opportunity to grow and develop within the company.

• Warm Welcomes: Greet customers with a smile, provide excellent service, and go the extra mile for the community.
• Store Standards: Ensure the store runs smoothly and meets operational standards.
• Customer Satisfaction: Use product knowledge, stay updated with promotions, and create eye‑catching displays to delight customers.
• Transaction Accuracy: Process sales transactions accurately and efficiently, manage cash and tills, and keep company monies secure.
• Stock Management: Receive, replenish, and display stock.
• Cleanliness: Maintain a clean and tidy store environment.
• Legal Compliance and Food Quality: Receive full training to ensure product quality and compliance with labeling and allergen regulations.
• Age‑Related Sales: Ensure compliance with age‑related sales regulations and Think 25 guidance.
• Health and Safety: Follow all health and safety guidelines to ensure the safety of colleagues and customers.

• 10% discount on all in‑store purchases.
• 5.6 weeks per year paid time off, pro‑rated.
• Access to an employee assistance programme (Grocery Aid).
• Company pension scheme, available after 3 months of service.
• Career progression opportunities, including apprenticeships and development toward store management.

Join us and start or continue your retail career with training, learning, and apprenticeship opportunities.