One Stop - Customer Service Assistant

One Stop
• Plymouth
• Permanent
• Working hours 8
• Apply by 29-May-2026

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. The role is set in a fast‑paced retail environment where each day presents new challenges.

As a Customer Service Assistant you will play an important role in the day‑to‑day operations of the store by providing excellent customer service, stocking shelves, processing payments and maintaining the store’s appearance.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand my role in delivering profit, and what we need to do together.
• I am myself, living our values, making everyone feel welcome and always following our policies.
• I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all training I have received to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day‑to‑day operations of the post office, and I will be required to undertake a Post Office financial and criminal conviction background check; failure of these checks will result in withdrawal of the job offer.